CTI tech support uses 'AeroAdmin' software so we can provide quick, simple, and secure remote assistance to subscribers of CTI Navigator running in Windows. The AeroAdmin app does not need to be installed and does not require special privileges in Windows.
Aeroadmin App
To quickly setup a remote desktop connection to CTI tech support over the Internet with AeroAdmin in Windows:
Access and edit data and settings on remote computers or servers with AnyDesk remote desktop for Mac. Enjoy seamless connectivity and a simple set-up. Offer remote support to your customers. Whether connecting to other Mac based systems, or desktops running Windows or Linux, you can count on AnyDesk’s stable operation and cross-compatibility.
- Click here to go to the AeroAdmin download website and run AeroAdmin (either directly from the Internet or from your Download folder)
- Give CTI 'Your ID' number under 'Allow remote control' on the left side of the AeroAdmin screen
- On 'AeroAdmin Incoming Connection Request' screen, check 'Allow to Access My Computer' then click the Accept button.
- 4.7 Freeware; AeroAdmin was designed as a lightweight alternative to TeamViewer at an affordable price. It’s all-in-one software that allows full remote computer control including.
- Download the SOS app from the link that your technician provides. Supported devices and operating systems include: Windows 10, 8, 7, Vista., XP. and Server 2019, 2016, 2012, 2008, 2003.; macOS 10.7. or newer; iPad or iPhone running iOS 12.2 or later, Android 4.0. or newer and Chromebooks that can run Android apps.
- AeroAdmin requires no installation or configuration, just download and launch it on your local (operator) and remote (client) computers. Use the AeroAdmin ID number of the remote computer to establish a connection. Don't give access to unknown callers! AeroAdmin, Microsoft, your ISP or Bank will never call and ask access to your PC!
This encrypted and password protected connection will allow a CTI technician to temporarily have full control of your computer over the Internet during the troubleshooting session. No installation and no other configuration is required. If you run this application as recommend by CTI, it will be automatically removed from your computer when the application is closed.
![Manual Manual](/uploads/1/2/5/6/125659391/547872059.png)
Aeroadmin Mac Download App
Before using the AeroAdmin application, see CTI's Disclaimer of Warranty in note 1 below.
Aeroadmin Remote
Detail instructions and screenshots for CTI Navigator subscribers to use AeroAdmin for technical support are provided below (or click here to see AeroAdmin's 'Quick User's Guide'.)